Our Comfort Guarantee

Lots of companies make promises. We're the first full-service heating and air conditioning company to guarantee you great service-in writing! When you have a Service Plan with Genesee, you can rest easy knowing that your family and home are well-protected.

• We will respond to your emergencies 24 hours a day, 7 days a week, day or night.
• You will never run out of oil on automatic delivery.
• We will always use professional testing equipment, not guesswork, when we tune up your system.
• We will leave your house as clean as it was when we arrived.
• We will use our company-trained professionals to service your system.
• When possible, we will use manufacturers' fully warrantied parts when repairing your system.
• We will honor scheduled appointments or we'll call. (You won't wait all day for us to arrive.)

If we don't live up to any of our guarantees, we'll credit your account $50. That's putting our money where our mouth is.

What Makes Our Tune-Ups So Special?
Just as a doctor uses special instruments to diagnose sickness, our service technicians use BacharachTM testing equipment to make sure yoor heating system is operating safely and at maximum efficiency.

There are three key measurements used to determine your system's efficiency:

• the Stack Temperature
• the C02 Test
• the Smoke Test.

Our technicians take these measurements to ensure your system is burning the right mixture of air and oil to create maximum heat with the least possible waste.

Using specialized testing equipment is just one of the ways we make sure you get the most for your heating dollar.

Our service technicians adjust your system to the highest possible efficiency.